Need to get in touch with the team? Here’s how to reach us.
How to Contact Us
The only channel we use is email. Please write to:
We don’t operate a phone line, contact forms or physical offices, so any message sent by email is the right way to reach the editorial team.
What to Write to Us About
We read every message and reply to as many as we can. Common reasons readers get in touch include:
- Corrections — if you’ve spotted an error in one of our reviews or guides (outdated bonus terms, a broken link, a factual mistake), tell us and we’ll fix it. Include the page URL so we can find it quickly.
- Editorial questions — feedback on our content, suggestions for topics you’d like us to cover, or questions about how we rate and review operators.
- Partnerships and advertising — media enquiries, content collaborations and commercial proposals.
We aim to respond within a reasonable timeframe, though we can’t guarantee a reply to every message.
What We Can’t Help With
A quick note on what this inbox is not for:
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Gambling problems. If gambling is causing harm to you or someone you know, please don’t write to us — contact a dedicated support service instead. For Australian residents, BetStop, the National Self-Exclusion Register, allows you to exclude yourself from all licensed Australian online and phone wagering operators in one step. Please be aware that BetStop does not cover offshore casinos — it will not close or prevent offshore accounts. Free confidential support is also available 24/7 via Gambling Help Online and the national helpline. See our Responsible Gambling page for full details.
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Account or payment issues with casino operators. We are an independent information site, not a casino operator. We cannot access your account, reverse a payment, release funds or speed up a withdrawal on your behalf. If an offshore operator is withholding winnings, refusing to return your deposit or charging your bank account after you asked them to stop, keep screenshots, reference numbers and transaction timestamps — this evidence is essential if you pursue a complaint. Note that offshore casinos offer no Australian consumer-law recourse, ombudsman access or court jurisdiction, and Australian authorities will not help recover funds from them.
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Disputes with operators. If you believe an operator is unlicensed, report them to the relevant state or territory regulator. Before playing anywhere, verify the operator’s licence number against the regulator’s public register rather than trusting footer badges — mismatched or expired numbers are a red flag.
Before You Email
To help us reply faster, include:
- the page or article you’re referring to (paste the URL),
- a clear description of your query,
- any screenshots or details relevant to a correction.
Thank you for reading . We value your feedback — it helps us keep our content accurate and up to date.
Last updated: 28.09.2026